Your Guide to Smarter Digital Fundraising
Uncover how Donatefy’s technology works behind the scenes—from seamless transactions to centralized donor management. Find answers to your most pressing questions here.
About Donatefy
What is Donatefy?
Donatefy is an all-in-one digital fundraising solution offering smart donation kiosks and a robust online platform to help non-profits, charities, and organizations collect donations easily—anytime, anywhere.
Who can use Donatefy?
Our platform is designed for non-profits, religious organizations, schools, hospitals, and any cause-driven initiative looking to modernize and simplify their fundraising efforts.
Donation Kiosks
What is a donation kiosk?
A donation kiosk is a self-service device that allows donors to contribute using credit/debit cards, NFC (tap), mobile wallets, and more. It’s perfect for placement in high-traffic areas like lobbies, events, and community centers.
How does the kiosk work?
Donors simply tap or swipe their card, choose an amount, and confirm. The interface is intuitive, quick, and completely secure.
Can we customize the kiosk with our branding?
Yes! All kiosks can be fully branded with your organization’s logo, colors, and messaging to match your campaign identity.
Does the kiosk require internet?
Yes, our kiosks need a Wi-Fi connection for real-time transaction processing and reporting.
E-Fundraiser
What does the E-Fundraiser offer?
Can I accept donations directly from our website?
Absolutely. We provide embed codes and donation links that you can easily integrate into your website or share on social media.
Is the platform mobile-friendly?
Yes, both the donation pages and the admin dashboard are fully optimized for mobile, tablet, and desktop devices.
Donor Management System
What is the Donor Management System?
What can I do with the Donor Management System?
- View and export donation history
- Track donor activity across channels
- Manage donor profiles and communication
- Generate real-time performance reports
Is the Donor Management System included with my kiosk or E-Fundraiser subscription?
Is the Donor Management System easy to use for non-technical teams?
Can I integrate the Donor Management System with other tools we use?
Yes, we support integrations with common tools like email marketing platforms (e.g., Mailchimp), accounting systems, and donor management software. Custom integrations are also available upon request.
Security & Payments
Are payments secure on Donatefy?
100%. We use PCI-compliant payment processors and encrypted data handling to ensure all transactions are safe and secure.
Which payment methods are supported?
We support credit/debit cards, Apple Pay, Google Pay, and other secure payment methods depending on your region.
Setup & Support
How do I get started with Donatefy?
Just fill out our Contact Form or email us at info@donatefy.org. Our team will walk you through the setup process and recommend the best plan for your organization.
Do you provide customer support?
Yes! We offer dedicated support via email, chat, and phone to assist with kiosk setup, campaign creation, or any technical issues.
Can I track all my donations in one place?
Yes. Our dashboard allows you to view all donations—online and via kiosk—in real-time with downloadable reports and analytics.
Ready to get started?
- No hidden charges
- Low platform fee
- Processing fee coverage
- Secure transactions
